Tralata is a Mumbai-based clean food brand offering 4 services — sugar-free mithai and gifting hampers, vegan baked savouries, fresh salad and meal subscriptions, healthy catering and wholesome pantry products. Tralata won the Lux Magazine Vegan Food Start-Up of the Year – India 2022 award.

Does Tralata offer vegan options?

Yes — the majority of Tralata's menu is 100% plant-based and vegan-friendly, including sugar-free mithai, salads, soups, smoothies and gift hampers. Every product page clearly lists allergens and dietary suitability.

Are all mithai in Tralata healthy?

Yes — all Tralata sweets are made with no refined sugar, no maida and no artificial additives. Natural sweeteners like dates, raisins and monk fruit are used, making them suitable for health-conscious customers and most diabetics.

Where is Tralata located?

Tralata is based in Mumbai and delivers fresh food across the city daily. Orders can also be placed via Swiggy and Zomato for immediate delivery to your area.

Does Tralata offer corporate gifting?

Yes — Tralata offers fully customisable corporate gift hampers for Diwali, birthdays, client appreciation and team celebrations. Bulk orders with custom packaging and branding are available. Contact Tralata directly via the website for corporate enquiries.

What are some healthy gifting options in Mumbai?

Tralata offers Mumbai's most thoughtful healthy gifting options — refined sugar-free mithai boxes, vegan hampers, baked and roasted savoury snacks, and clean pantry gift sets. All hampers are plastic-free and beautifully packaged for all occasions.

Terms and condition

📄 Terms & Conditions – Tralata

Last updated: 15/04/2026

1. Introduction

Welcome to Tralata ( “we”, ). By accessing or using our website, products, or services, you agree to these Terms & Conditions.
If you do not agree, please discontinue use of our website and services.

2. What Our Products & Services Do (and Don’t Do)
What we offer:
Clean-label food products made with natural ingredients
Vegan-friendly mithai, Healthy snacks, Meal bowls, gift boxes, and subscriptions
Transparent sourcing details via QR codes
Safe, lab-tested batches with no artificial colours or chemicals
What we don’t promise:
We do not claim medical or health outcomes
We do not offer personalised dietary or medical advice
We do not guarantee availability of all products at all times (seasonal ingredients may vary)

3. User Obligations & Prohibited Uses
By using our website, you agree to:

Provide accurate information during checkout
Use our products only for personal consumption

You must NOT:

Misuse our website (hacking, injecting malware, scraping data, etc.)
Use our content (photos, videos, recipes, packaging) without written permission
Resell our products without an official reseller agreement
Submit false or misleading information during orders or feedback

4. Pricing & Payments
All prices are listed in INR and may be updated without prior notice
Payments are processed through trusted third-party payment gateways
Tralata does not store your card or banking details

5. Shipping & Delivery
Delivery timelines vary by location
Delays may occur due to external factors (weather, courier issues, festive rush)
Once shipped, tracking information will be shared where available

6. Refunds, Returns & Cancellations
Since we sell perishable food products, our policy is as follows:

✔ Refunds/Cancellations Allowed When:
You cancel the order within 1 hour of placing it
You receive a damaged, spoiled, or incorrect product
You provide clear photo/video proof within 24 hours of delivery
✘ Not Eligible For Refund/Return:
If the product is opened, consumed, or tampered with
If the issue is reported after 24 hours
If you simply “didn’t like the taste” (taste is subjective)

We always strive to make things right, but we reserve the right to approve or reject refund requests based on validity.

7. Limitation of Liability

To the fullest extent permitted by law, Tralata is not liable for:

Allergic reactions it health issues arising from ingredients - Our kitchen processes allergens, so avoid purchasing from us if you are severely allergic or intolerant to any food.
If you have any mild food allergies or have any questions about food, do call/whatsapp text us for more information.

Maximum liability will not exceed the total amount paid for the specific order.

8. Intellectual Property

All branding, photos, packaging, product names, text, images, and website content belong to Tralata.
They cannot be copied, reproduced, or used commercially without written permission.

9. Dispute Resolution & Jurisdiction

If any dispute arises:

You agree to first attempt to resolve it through email with our support team
If unresolved, the dispute will fall under the jurisdiction of Mumbai, Maharashtra, India
All legal matters will be governed by Indian law

10. Changes to Terms
We may update these Terms & Conditions periodically.
Continued use of our website means you accept the updated terms.

11. Contact Us

For questions, issues, or support:
📩 Email: contact@tralata.in

📍 Location: Mumbai, India